FAQ

On this page you will find answers to frequently asked questions about our escape room.

  1. What is an escape room?
    An escape room is an interactive gaming experience in which a group of players are locked in a room and must solve puzzles, find clues and complete challenges within a time limit to get off the room.
  2. How long does a game session last?
    Typically, a game session lasts about 60 minutes for indoor rooms; 120 minutes for outdoor experiences. This time may vary slightly depending on the specific experience and challenge.
  3. How many people can participate?
    Our escape rooms are designed for groups of 2 to 8/10 people. However, some of our rooms can accommodate larger groups, so please contact us to check availability.
  4. Is a reservation necessary?
    Yes, advance booking is strongly recommended to ensure the availability of the desired room. You can easily book online via our website.
  5. Can I participate if I am claustrophobic or have other fears?
    Our escape rooms are designed to be fun, engaging, but should not cause claustrophobia or excessive fear. If you have any particular concerns, please contact us in advance and we will be happy to provide further information. Your safety is our priority: our game masters constantly monitor players via a video surveillance system to ensure a safe gaming experience.
  6. Can I cancel or change my reservation?
    Please contact us as soon as possible if you wish to cancel or change your booking. We will do our best to accommodate your request, but please note that changes are subject to availability.
  7. What happens if we cannot solve the puzzles within the time limit?
    If time runs out and you have not managed to complete the challenge, the Escape House staff will give you a brief explanation of the solutions and the steps you missed.

We hope you found these answers helpful. If you have any further questions or queries, please do not hesitate to contact us. We are here to assist you and ensure that your trip to our Escape Rooms is an exciting and satisfying experience.

Request
info

  • +39 375 566 8933
  • info@escapehouse.it
  • Via Giuseppe Mazzini 33 – 20039 Sesto San Giovanni (MI) – Italy
    • Building 81
    • Intercom 034
    • Tue-Fri 19.00 / 23.00
    • Sat-Sun: 16.00 / 02.00

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